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The Service Journey PDF EPUB


Hoekstra, Susan J.

The Service Journey - Hoekstra, Susan J. pdf epub

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LANGUAGE: ENGLISH

INFO

AUTHOR Hoekstra, Susan J.
FILE SIZE 6,53
DATE 2009
ISBN 9781593305871
FORMAT: IOS PSD EPUB MOBI TXT

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DESCRIPTION

Hoekstra, Susan J. is the author of 'The Service Journey', published 2009 under ISBN 9781593305871 and ISBN 1593305877.

...y is an approach to living and serving well ... How to make a user journey map - Design in government ... . To making a real difference people can see and feel. It encompasses four simple phases: Learn, Discover, Act, and Celebrate. We love these words because they transcend organizational formulas. They have no borders. They are the essence of Lions and Leos. Susan Hoekstra & Associates offers customized customer service consulting, client experience keynote presentations, customer service training, all designed to provide a consistent excellent client experience. Susan is a customer service expert and th ... The difference between a journey map and a service blueprint ... . Susan is a customer service expert and the author of The Service Journey. The difference between a journey map and a service blueprint. Megan Erin Miller . Follow. Mar 9, 2016 · 11 min read. Co-authored by Megan Erin Miller and Erik Flowers. Everything that ...