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|AUTHOR||Hoekstra, Susan J.|
|FORMAT:||IOS PSD EPUB MOBI TXT|
...y is an approach to living and serving well ... How to make a user journey map - Design in government ... . To making a real difference people can see and feel. It encompasses four simple phases: Learn, Discover, Act, and Celebrate. We love these words because they transcend organizational formulas. They have no borders. They are the essence of Lions and Leos. Susan Hoekstra & Associates offers customized customer service consulting, client experience keynote presentations, customer service training, all designed to provide a consistent excellent client experience. Susan is a customer service expert and th ... The difference between a journey map and a service blueprint ... . Susan is a customer service expert and the author of The Service Journey. The difference between a journey map and a service blueprint. Megan Erin Miller . Follow. Mar 9, 2016 · 11 min read. Co-authored by Megan Erin Miller and Erik Flowers. Everything that ...