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Customer Service for Professionals in Health Care PDF EPUB

Leebov, Wendy

Customer Service for Professionals in Health Care - Leebov, Wendy pdf epub




AUTHOR Leebov, Wendy
ISBN 9780595283651

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This short book helps healthcare employees to develop a strong customer orientation toward patients, physicians, coworkers and other customers. It identifies key behaviors that reflect a customer orientation in typical healthcare interactions and also provides self-assessment and practice exercises to help employees become more conscious of their customers' needs and more adept in meeting these needs every day.Leebov, Wendy is the author of 'Customer Service for Professionals in Health Care' with ISBN 9780595283651 and ISBN 0595283659.

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